Terms of Service

1. Scope of Services

These Terms of Service ("Terms") govern the relationship between Reach Tv Social LLC, doing business as Reach Social ("Company," "we," "us," or "our"), a limited liability company registered in the United Arab Emirates, and you ("Client," "you," or "your") in connection with the use of our website at reachsocial.ae (the "Site") and the engagement of our professional services.

Our services include, but are not limited to: digital revenue infrastructure development, e-commerce and funnel architecture, AI systems and automation, CRM and lead architecture, custom platform development, AI performance marketing, creator revenue and asset management, paid media and conversion optimization, brand growth partnerships, audience building systems, commercial production, film and documentary production, brand storytelling, promotional video production, and content systems.

The specific scope, deliverables, timelines, and fees for any engagement will be defined in a separate Statement of Work ("SOW") or service agreement executed between the parties. In the event of any conflict between these Terms and a signed SOW, the SOW shall prevail.

2. Intellectual Property

2.1 Company IP

All pre-existing intellectual property, proprietary tools, frameworks, methodologies, templates, and systems owned by Reach Tv Social LLC remain the exclusive property of Reach Tv Social LLC. No license or transfer of such IP is granted except as expressly stated in a signed SOW.

2.2 Client IP

All pre-existing intellectual property provided by the Client remains the exclusive property of the Client. The Client grants Reach Social a limited, non-exclusive license to use such materials solely for the purpose of delivering contracted services.

2.3 Work Product

Unless otherwise specified in a signed SOW, ownership of custom deliverables created specifically for the Client shall transfer to the Client upon full payment. Reach Social retains the right to use anonymized and non-confidential elements of the work for portfolio, case study, and promotional purposes unless explicitly restricted in writing.

3. Payment Terms

• All fees, payment schedules, and payment methods will be specified in the applicable SOW or invoice.
• Unless otherwise agreed, a deposit of 50% is required before work commences, with the remaining balance due upon completion or at agreed milestones.
• Invoices are payable within 14 days of issuance unless otherwise agreed in writing.
• Late payments may incur interest at a rate of 1.5% per month or the maximum permitted by law, whichever is lower.
• All fees are quoted exclusive of applicable taxes (including VAT), which shall be added where required by law.
• The Company reserves the right to suspend services if payment is overdue by more than 30 days.

4. Refund Policy

Due to the custom nature of our services, refunds are handled on a case-by-case basis:

• Deposits are non-refundable once work has commenced unless otherwise agreed in the SOW.
• If the Company fails to deliver contracted work in accordance with the agreed SOW, the Client may be entitled to a proportional refund for undelivered services.
• Refund requests must be submitted in writing within 14 days of the relevant milestone or delivery date.
• The Company is not obligated to issue refunds for services already rendered and approved by the Client.

5. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill.
• The Company's total aggregate liability for any claim arising out of or related to these Terms or any SOW shall not exceed the total fees paid by the Client to the Company in the twelve (12) months preceding the claim.
• The Company does not guarantee specific business results, revenue outcomes, or return on investment, as such outcomes depend on factors beyond our control.

6. Indemnification

The Client agrees to indemnify, defend, and hold harmless Reach Tv Social LLC, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) the Client's breach of these Terms; (b) the Client's use of deliverables in violation of applicable law; (c) any third-party claims related to content, data, or materials provided by the Client; or (d) the Client's violation of any third-party rights.

7. Termination

• Either party may terminate an engagement by providing 30 days' written notice, unless otherwise specified in the applicable SOW.
• The Company may terminate immediately if the Client breaches these Terms or any SOW and fails to cure such breach within 14 days of written notice.
• Upon termination, the Client shall pay for all work completed and expenses incurred up to the termination date.
• Sections relating to intellectual property, limitation of liability, indemnification, confidentiality, and governing law shall survive termination.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Emirate of Dubai, United Arab Emirates, unless otherwise agreed by both parties.

9. Dispute Resolution

In the event of any dispute arising out of or relating to these Terms, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved within 30 days of written notice, either party may refer the dispute to mediation administered by a mutually agreed mediator in Dubai. If mediation fails to resolve the dispute within 60 days, either party may pursue litigation in the courts of Dubai, UAE.

10. Force Majeure

Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, terrorism, government actions, sanctions, embargoes, internet or telecommunications failures, power outages, cyberattacks, or other events beyond the reasonable control of the affected party. The affected party shall provide prompt written notice and use commercially reasonable efforts to mitigate the impact.

11. Acceptable Use & Platform Misuse

You agree not to use our Site or services to:

• Violate any applicable law, regulation, or third-party rights
• Transmit malware, viruses, or other harmful code
• Attempt unauthorized access to our systems or data
• Scrape, crawl, or harvest data from our Site without written permission
• Misrepresent your identity or affiliation
• Use our services for any unlawful, fraudulent, or deceptive purpose
• Interfere with the operation of our Site or services

We reserve the right to suspend or terminate access to anyone who violates these provisions without prior notice.

12. Confidentiality

Both parties agree to treat as confidential any proprietary or non-public information disclosed during the engagement, including business strategies, financial information, technical data, customer lists, and project details. Confidentiality obligations shall survive termination for a period of three (3) years. Confidential information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed; or (d) is required to be disclosed by law.

13. Client Responsibilities

The Client agrees to:

• Provide timely feedback, approvals, and materials as reasonably required
• Designate a primary point of contact with authority to make decisions
• Ensure that all materials provided to the Company do not infringe third-party rights
• Maintain the confidentiality of account credentials and access provided by the Company
• Comply with all applicable laws and regulations in connection with the use of deliverables

Delays caused by the Client's failure to meet these responsibilities may result in adjusted timelines and additional fees.

14. AI System Usage Disclaimer

Reach Social may use artificial intelligence and machine learning tools in the delivery of certain services, including but not limited to: campaign optimization, audience analysis, content generation assistance, and automation workflows.

While we employ industry-standard practices in the use of AI, the Client acknowledges that: (a) AI-generated outputs may require human review and editing; (b) the Company does not guarantee the accuracy, completeness, or fitness for purpose of any AI-generated content without human oversight; (c) the Client is responsible for reviewing and approving all deliverables before publication or use; and (d) AI technology evolves rapidly and outcomes may vary.

15. Amendments

We reserve the right to modify these Terms at any time. Material changes will be communicated through our Site or by direct notice. Your continued use of our Site or services after such changes constitutes acceptance of the modified Terms. For active engagements, amendments to these Terms shall not apply retroactively to signed SOWs without mutual written agreement.

16. Contact

For questions about these Terms of Service, contact us at: