Privacy Policy

1. Introduction

Reach Tv Social LLC, doing business as Reach Social ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal data of our website visitors, clients, and partners. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website at reachsocial.ae (the "Site") or engage with our services.

This policy is designed to comply with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("UAE PDPL"), the General Data Protection Regulation ("GDPR") for European users, and the California Consumer Privacy Act ("CCPA") principles for California residents.

By accessing our Site or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email address, phone number, company name)
• Inquiry details submitted through our contact forms
• Project briefs, budgets, and service requirements
• Payment and billing information (processed through secure third-party gateways)
• Communications and correspondence with our team

2.2 Information Collected Automatically

• IP address, browser type, operating system, and device information
• Pages visited, time spent, referral source, and navigation patterns
• Cookie identifiers and tracking pixel data
• Geolocation data (country/region level)

2.3 Information from Third Parties

• Analytics data from Google Analytics and similar platforms
• Advertising platform data (Meta, Google Ads, TikTok)
• CRM and marketing automation platform data

3. How We Use Your Information

• To respond to inquiries and provide requested services
• To manage client relationships and deliver contracted work
• To process payments and manage billing
• To analyze website performance and improve user experience
• To send relevant communications about our services (with your consent)
• To comply with legal obligations and enforce our terms
• To detect, prevent, and address fraud or security issues
• To power AI-driven marketing tools and optimize campaign performance for clients

4. AI Data Processing Transparency

Reach Social uses artificial intelligence and machine learning systems in certain aspects of our operations, including but not limited to: campaign optimization, audience targeting, content recommendations, and automation workflows.

When AI systems process personal data, we ensure: (a) data is processed only for the specific purposes stated in this policy; (b) appropriate technical and organizational safeguards are in place; (c) human oversight is maintained for significant decisions; and (d) you retain your rights to access, correct, or delete your data regardless of AI processing.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and use information about you and your interaction with our Site. Types of cookies we use:

• Essential cookies: Required for core website functionality
• Analytics cookies: Google Analytics, Hotjar, or similar tools for website performance analysis
• Marketing cookies: Meta Pixel, Google Ads tags, TikTok Pixel for advertising measurement
• Preference cookies: To remember your settings and preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

6. Third-Party Services

We use the following categories of third-party services that may process your data:

• Analytics: Google Analytics, Hotjar
• Advertising: Meta (Facebook/Instagram), Google Ads, TikTok Ads
• Payment processing: Stripe, PayPal, or regional payment gateways
• Hosting: Vercel, AWS, or equivalent cloud infrastructure
• Email & CRM: HubSpot, Mailchimp, or equivalent platforms
• AI Services: OpenAI, Anthropic, or equivalent AI infrastructure

Each third-party service operates under its own privacy policy. We select providers that maintain appropriate data protection standards.

7. Data Sharing & Disclosure

We do not sell your personal data. We may share your information with:

• Service providers who perform services on our behalf (subject to confidentiality obligations)
• Professional advisors (lawyers, accountants) when necessary
• Government authorities when required by law
• Business transaction parties in the event of a merger, acquisition, or restructuring

8. Cross-Border Data Transfers

Reach Social is headquartered in the United Arab Emirates. Your data may be transferred to and processed in jurisdictions outside your country of residence, including the UAE, the United States, and the European Economic Area.

Where we transfer personal data internationally, we implement appropriate safeguards including Standard Contractual Clauses (SCCs) approved by the European Commission, adequacy decisions, or other legally recognized transfer mechanisms to ensure your data receives an equivalent level of protection.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. General retention periods:

• Contact form submissions: 24 months from last interaction
• Client project data: Duration of engagement plus 5 years
• Analytics data: 26 months (Google Analytics default)
• Financial records: As required by UAE commercial law (minimum 5 years)
• Marketing communications data: Until you unsubscribe

10. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request restriction of processing
• Portability: Request transfer of your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or direct marketing
• Withdrawal of consent: Withdraw consent at any time (without affecting prior processing)

CCPA rights: California residents have the right to know what personal information is collected, to request deletion, to opt out of the sale of personal information, and to non-discrimination for exercising these rights.

To exercise any of these rights, contact us at contact@reachsocial.ae. We will respond to verified requests within 30 days.

11. Children's Data

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete such data promptly. If you believe we have collected data from a child, please contact us immediately.

12. Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for all data transmission
• Encrypted data storage on secure cloud infrastructure
• Access controls and role-based permissions
• Regular security assessments and vulnerability scanning
• Employee training on data protection obligations
• Incident response procedures for data breaches

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

13. Contact for Data Requests

For privacy-related inquiries, data access requests, or to exercise any of your rights under applicable data protection laws, contact us at:

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page and update the "Last updated" date. For material changes, we may provide additional notice (such as email notification). Your continued use of our Site or services after any changes constitutes acceptance of the updated policy.